Privacy Policy
Last updated: 07/05/2026
Dental Members Australia Pty Ltd, trading as Dental Members (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect through this website, how we use it, and your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Legal Business Name: Dental Members Australia Pty Ltd
ABN / ACN: 83 146 856 448
Legal Business Address: 70B/201 Wickham Terrace, Spring Hill QLD 4000
Website: https://dentalmembers.com.au/
Email: [email protected]
Phone: +61 7 3180 1156
What We Collect
When you submit a form, book an appointment, or contact us through this website, we may collect:
Name
Phone number
Email address
Any details you share about your dental concerns or treatment interests
Appointment preferences
Information submitted through lead forms, booking forms, or enquiry forms
When you visit this website, we may also automatically collect:
IP address and approximate location
Device, browser, and operating system information
Pages visited and how you arrived at the website, including referral source and ads clicked
Cookie and pixel data, as described in the “Tracking, Cookies, and Meta Pixel” section below
Information about your dental health is sensitive information under the Privacy Act. We only collect it where it is reasonably necessary for us to respond to your enquiry, assist with appointment scheduling, or provide care, and we treat it with extra care.
How We Use Your Information
We use your information to:
Contact you about your enquiry or appointment
Schedule appointments and manage booking requests
Provide and improve our dental services
Send appointment reminders and follow-ups
Send marketing communications about our services, only if you have opted in
Allow you to opt out of marketing communications at any time
Measure the performance of our advertising and improve our website
Manage leads, enquiries, and applications through our CRM and marketing systems
Meet our legal and regulatory obligations
Appointments and Booking Information
Our standard appointment scheduling hours are:
Monday to Friday, 9:00am to 5:00pm
Appointments are generally scheduled for 60 minutes, with no buffer time unless otherwise stated.
We may use booking and practice management software, including Praktika, to help manage appointment scheduling and patient-related booking information.
Tracking, Cookies, and Meta Pixel
This website uses cookies and tracking pixels, including the Meta Facebook Pixel, Google Analytics, and similar tools, to understand how visitors use the website and to measure advertising performance.
The Meta Pixel allows us to:
See which ads led you to our website
Build audiences for future advertising
Measure conversions, such as form submissions, enquiries, applications, and bookings
Data shared with Meta is hashed where possible and handled under Meta’s own privacy terms:
https://www.facebook.com/privacy/policy
You can opt out of personalised advertising through your Meta ad preferences, your browser settings, or tools such as:
https://www.youronlinechoices.com.au
Who We Share Your Information With
We do not sell your personal information.
We only share your information with:
Service providers who help us run the business, including our CRM and marketing platform GoHighLevel, email and SMS providers, website host, booking software, and advertising platforms such as Meta and Google. These providers are required to protect your information and only use it to deliver services to us.
Healthcare providers involved in your care, such as dentists, specialists, or referral partners, where relevant and with your consent where required.
Government, legal, or regulatory bodies where required by law.
Some of these providers may store data overseas, including in the United States. By submitting your information, you consent to this transfer. We take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.
How We Store and Protect Your Information
Your information is stored in secure, password-protected systems with reasonable technical and organisational safeguards.
We retain your information only for as long as needed for the purposes outlined in this policy or as required by law. Dental and health-related records may have specific retention requirements under Australian health regulations.
Your Rights
Under the Privacy Act, you can:
Access the personal information we hold about you
Correct information that is inaccurate or out of date
Withdraw consent for marketing at any time
Make a complaint if you believe we have mishandled your information
To withdraw from marketing communications, you can reply STOP to text messages, click unsubscribe in emails, or contact us directly.
To exercise any of your rights, please email us at:
[email protected]
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Children
This website is not directed at children under 16. If a parent or guardian enquires on behalf of a minor, we collect that information from the parent or guardian.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date shown at the top.
Contact Us
For questions or requests about your privacy, please contact:
Dental Members Australia Pty Ltd
Legal Business Address: 70B/201 Wickham Terrace, Spring Hill QLD 4000
Email: [email protected]
Phone: +61 7 3180 1156
Website: https://dentalmembers.com.au/